Question 1

What rates do property management companies charge in Whistler?

Accepted Answer

On average, property management companies in Whistler may charge anywhere from 20% to 35% of the rental income. This fee usually covers services such as advertising and marketing the property, screening and selecting guests, collecting revenue, managing repairs and maintenance, and handling guest inquiries and complaints.

Question 2

Can you help with local regulations and compliance specific to Whistler?

Accepted Answer

Absolutely. We have a Tourism Accommodation Business License from the municipality. We can offer guidance on short-term vacation rental zoning laws. We can help you apply for a BC Short Term Rental License, and in some cases we can apply on your behalf and obtain one through our business. For VRBO and direct bookings we withhold and remit the local MRDT short term accommodation taxes.

Question 3

How do you book properties directly in Whistler?

Accepted Answer

A guest would go to our direct booking page and request their desired dates to stay at one of our properties. They can find our direct booking page through Google and on our www.truenorthproperties.ca. This saves our guests money, adds to our bottom line and payments are securely processed through Stripe.

Question 4

Can owners use their own units freely?

Accepted Answer

Absolutely. Our goal is to be flexible and build a working relationship with our clients. For some clients their property is solely an investment and they may stay in it once a year. For others their property is also a weekend home in the winters. We will work with you to accommodate your needs.

Question 5

How do you screen guests?

Accepted Answer

Screening guests involves gathering information about their stay, communicating to understand their needs, and verifying their identity and reputation through identification, background checks, and reviews. Requirements such as government-issued ID, credit card verification, and references from previous hosts ensure transparency and security.

Question 6

How often are payouts handled?

Accepted Answer

Payouts are completed in the first few days of the new month. You are emailed an owner's statement that breaks down revenue, cleaning costs, management fees and any associated expenses, along with helpful metrics like occupancy rates and ADR (average daily rate).

Thanks! Your custom pro forma is on its way.