Terms & Conditions

Last updated: Jan 1, 2025

Welcome to True North Properties (“True North”, “we”, “us”, “our”). By accessing or using truenorthproperties.ca (the “Website”), making a booking, submitting an inquiry, or communicating with us, you agree to the following Terms & Conditions.

If you do not agree, do not use the Website or our services.

1. Services

True North provides short-term vacation rental management, marketing, guest services, and related offerings. All services are subject to availability and may change without notice.

We act as an agent for property owners and do not own the properties listed unless explicitly stated.

2. Website Use

You agree to use this Website for lawful purposes only. You must not:

  • Attempt to interfere with the Website’s operation

  • Upload malicious code

  • Misuse contact forms or booking tools

  • Attempt unauthorized access to systems or data

We may suspend or restrict access at our discretion.

3. Bookings & Payments

All bookings made through the Website or third-party booking platforms are subject to:

  • The specific listing rules

  • Cancellation and refund policies shown at time of booking

  • Applicable taxes and fees

Payment processing is handled by third-party providers. We are not responsible for errors or outages related to payment processors.

4. Accuracy of Information

We strive to ensure all information on the Website is accurate and current. However, pricing, availability, photos, amenities, and descriptions may change and are not guaranteed.

We are not liable for errors, omissions, or outdated information.

5. Limitation of Liability

To the fullest extent permitted by law:

  • True North is not liable for indirect, incidental, or consequential damages

  • We are not responsible for losses resulting from third-party platforms, property owners, guests, weather events, or force majeure

  • Use of the Website and services is at your own risk

6. Intellectual Property

All content on this Website—including text, images, branding, logos, and design—is owned by or licensed to True North and may not be copied, reproduced, or distributed without written permission.

7. Email & SMS Communications

By submitting your email address or phone number through our Website, booking platforms, or direct communication, you consent to receive communications from True North, including but not limited to:

  • Booking confirmations and service updates

  • Pre-arrival and post-stay messages

  • Promotional emails or text messages

  • Special offers, news, and marketing communications

Message frequency may vary. Standard message and data rates may apply.

You may unsubscribe from marketing emails at any time using the link provided, or opt out of SMS communications by replying STOP.

Transactional or service-related messages may still be sent where required.

8. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and store personal information.

9. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

10. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the Website after changes are posted constitutes acceptance of the revised terms.

11. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the laws of Canada applicable therein.

12. Contact

For questions regarding these Terms & Conditions, contact:

True North Properties
Email: info@truenorthproperties.ca
Website: https://www.truenorthproperties.ca